Clinical Call Center Nurse Practitioner

4 weeks ago


Albany, New York, United States Optum Full time

Job Summary:

As a Clinical Call Center LPN, you will play a critical role in providing high-quality patient care and support to our patients across the Tri-State region. You will be responsible for conducting telephonic clinical assessments, recommending appropriate levels of care, and collaborating with healthcare teams to ensure seamless patient care.

Key Responsibilities:

  • Conduct telephonic clinical assessments using approved medical protocols
  • Recommend appropriate levels of care based on clinical judgment and protocols
  • Process medication refill requests and tasks efficiently
  • Meet quality and KPI standards

Requirements:

  • Current unrestricted LPN licensure in NY State
  • Strong knowledge of primary care medications and prescribing protocols
  • Experience navigating patient charts in EMR

Preferred Qualifications:

  • Basic knowledge of theories, practices, and procedures in a function or skill

Benefits:

  • Competitive hourly rate: $19.47 - $38.08 per hour
  • Comprehensive benefits package
  • Incentive and recognition programs
  • Equity stock purchase and 401k contribution

About Optum NY/NJ:

Optum NY/NJ is a Patient-Centered Medical Home that provides patient-focused medical care to the entire family. We work in local clinics, surgery centers, and urgent care centers, within care models focused on managing risk, higher quality outcomes, and driving change through collaboration and innovation.

Equal Employment Opportunity:

OptumCare is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.



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