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Business Operations Consultant

1 month ago


Boston, Massachusetts, United States MassMutual Full time

The Opportunity

We are seeking a highly skilled Business Operations Consultant to join our MassMutual team. This individual will play a critical role in creating, evaluating, and monitoring staffing models across Life and DI operations. By leveraging key business drivers impacting efficiency, effectiveness, and unit cost, this role will support leadership monthly reviews and associated discussions impacting staffing and demand/capacity planning.

The Team

The Business Intelligence, Reporting and Analytics team is a nimble group of professionals embedded in the organization, supporting real-time needs and operational non-standard reporting to drive improvement. We help customers understand their data and make data-driven decisions by utilizing technology to blend data into digestible pieces, providing leaders with everything they need to make tactical and actionable business decisions.

The Impact

  • Develop and maintain detailed demand and capacity models to provide insights into short- and long-term needs.
  • Collaborate with cross-functional teams to navigate ambiguity and deliver results.
  • Work with Finance to update FTE requirements for the budget monthly to ensure alignment across business units.
  • Support monthly business review meetings with senior leadership to analyze trends and identify opportunities.
  • Establish new ways of monitoring success, including KPI creation.
  • Drive continuous improvement and efficiencies beyond own scope of responsibility.
  • Serve as a key resource for resolution of unique or complex business problems.
  • Communicate regularly with individuals within and outside the team to ensure alignment.

Requirements

  • 7+ years designing, managing, and driving the execution of complex staffing and demand/capacity models.
  • 5+ years Insurance operations/Finance Services experience.
  • Bachelor's Degree or 5+ years of workforce management experience.

What to Expect as Part of MassMutual and the Team

  • Regular collaboration with the Workforce Management, Reporting & Analytics, and Finance teams.
  • Focused one-on-one time with your manager.
  • Access to mentorship opportunities.
  • Networking opportunities, including access to Business Resource Groups.
  • Access to learning content on Degreed and other informational platforms.

MassMutual is an Equal Employment Opportunity employer. We welcome all persons to apply.