Program Manager

7 days ago

Nashville, Tennessee, United States Lorven Technologies Full time
Job Title: Program Monitor / Auditor

Location: Nashville, TN Hybrid)

Duration: 1 Year Contract

Qualifications:
  • Education and Experience: Graduation from an accredited college or university with a bachelor's degree and experience equivalent to two years of full-time professional work in one or a combination of the following: academic teaching; educational administration; development of instructional materials for academic programs; workforce development; or training.
  • Substitution of Education for Experience: Additional graduate course work in one or a combination of the following may be substituted for the required experience on a year-for-year basis, to a maximum of two years: (1) Human Resources Management; (2) Industrial/Organizational Psychology; or (3) any field related to the design or evaluation of curriculum and related instructional processes, including, but not limited to Curriculum and Instruction, or Educational/Instructional Media Design, Educational Evaluation, Research, and Statistics. (e.g., 36 graduate quarter hours may be substituted for one year of required experience).
  • Substitution of Experience for Education: Any teaching or training experience, or any remaining professional experience may be substituted for the required education, on a year-for-year basis, to a maximum of four years. OR One year of professional experience in delivering workforce training with the State of Tennessee.
Job Overview
  • Delivers agency-specific training to internal customers to facilitate learning and development.
  • Develops or modifies agency-specific training materials based on defined objectives, participant needs, and delivery method for employee learning and development.
  • Conducts training needs analyses and confers with agency staff and subject matter experts to determine training needs.
  • Develops surveys, tests, and other tools for evaluating courses and participants' learning to ensure training needs are being met.
  • Participates in course-specific train-the-trainer programs as necessary for established curriculum delivery in compliance with departmental, state, and federal laws, rules, regulations, guidelines, processes, and procedures.
Scheduling Work and Activities:
  • Coordinates activities for events such as conferences, seminars, symposiums, trainings, workshops, or related events to enhance employee learning and development.
  • Organizes event schedules and reserves sites, equipment, and other needed accommodations to coordinate training.
  • Provides guidance to staff about assigned work to guarantee required timeliness standards are met.
  • Provides information on organizational culture, policies and procedures, workflow and chain of command, task prioritization, proper documentation, and use of systems to effectively and efficiently perform assigned tasks.
  • Recommends the future use of agency-specific contract vendors to management to ensure internal and external customers' needs are being met.
Key Responsibilities:
  • Identifies work priorities to ensure the most important work is completed first based on work experience, supervisor guidance, and departmental, state, and federal laws, rules, regulations, and guidelines.
  • Maintains reports, files, and logs as required to ensure compliance with departmental, state, and federal laws, rules, regulations, and best practices.
  • Responds to emails, phone calls, and other correspondence in a timely, cordial manner to provide great customer service.
  • Promotes positive ideas surrounding new training and policy initiatives to obtain staff buy-in.
  • Identifies opportunities to improve team development and professional growth.

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