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Customer Service Representative DFW Texas

1 month ago

Arlington, Virginia, United States HESC SOLUTIONS INC. Full time
Job Title: Remote Customer Service Representative DFW Texas

We are seeking a highly skilled and customer-focused individual to join our team as a Remote Customer Service Representative in the DFW Texas area.

Job Summary:

The successful candidate will be responsible for providing exceptional customer service to borrowers regarding federal student loan programs. This role requires strong communication and problem-solving skills, as well as the ability to work independently in a remote setting.

Key Responsibilities:
  • Respond to incoming borrower calls, chats, and make outbound calls in a friendly and professional manner.
  • Counsel and inform borrowers of their repayment options, deferments, and forbearance eligibility, take payments, and update the borrower's account in an efficient manner.
  • Locate needed information and minimize the time borrowers would be put on hold.
  • Maintain the security and privacy of the borrower to protect both the borrower and our partners.
  • Work an 8-hour shift with a one 1-hour lunch and two 15-minute breaks.
Requirements:
  • High school diploma or equivalent, some college or bachelor's degree preferred.
  • Ability to pass a pre-employment cognitive and personality assessment.
  • Must be able to obtain a Federal 5C Security Clearance and credit check.
  • Must live in or near the Dallas-Fort Worth area.
  • Excellent organization, written, and verbal communication skills.
  • Ability to multitask (type while talking).
  • Must have access to home internet with at least 10 mg capacity and router for ethernet cord.
  • Must have a location in home that is free of noise and distraction.
What We Offer:
  • Required computers and other equipment.
  • Paid training at regular wage rate.
  • Medical insurance with multiple plan options (Blue Cross/Blue Shield).
  • Paid Dental Plan (Guardian).
  • Life Insurance Policy.
  • 401K company match.
  • Federal Paid Holidays.

In order to receive an interview, you must complete this assessment with this link.