Customer Service Representative

4 weeks ago


Arlington, Virginia, United States MeiGroup Full time
Job Description

Mei Group is seeking a Customer Service Representative to join our corporate office team. As a CSR, you will be responsible for handling inbound calls, initiating outbound calls, and providing exceptional customer service to our valued clients.

Key Responsibilities:

  • Provide top-notch customer service to clients via phone, email, or online chat platforms.
  • Conduct welcome calls for new customers and ensure a seamless onboarding experience.
  • Utilize CRM software to manage customer interactions and maintain accurate records.
  • Collaborate with colleagues and supervisors to resolve complex issues and escalate concerns as needed.
  • Adhere to company policies and procedures to ensure a positive customer experience.

Requirements:

  • Excellent verbal and written communication skills.
  • Prior experience in customer service or a call center environment is preferred.
  • Strong interpersonal skills and ability to effectively interact with customers and colleagues.
  • Empathy, patience, and ability to remain calm under pressure.
  • Proficiency in using computer systems and CRM software.
  • Ability to multitask, prioritize tasks, and manage time effectively.

Benefits:

  • Competitive hourly rate of $16.00 plus weekly incentives up to $150.00.
  • Comprehensive benefits package, including Health, Life, Dental, and Vision Insurance.
  • 401k plan and paid holidays and personal time off (PTO).
  • Free gym on site and access to Teladoc for 24/7 medical support.

About Mei Group:

Mei Group is a privately owned group of companies based in the Dallas-Ft. Worth (DFW) region. With a resolute workforce of over three hundred talented individuals, we have been successfully operating since 1992, serving as a pillar of expertise and excellence in our industry. Our commitment to quality and expertise has earned us a solid reputation in the market.



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