Customer Service Representative
4 weeks ago
Mei Group is seeking a Customer Service Representative to join our corporate office team. As a CSR, you will be responsible for handling inbound calls, initiating outbound calls, and providing exceptional customer service to our valued clients.
Key Responsibilities:
- Provide top-notch customer service to clients via phone, email, or online chat platforms.
- Conduct welcome calls for new customers and ensure a seamless onboarding experience.
- Utilize CRM software to manage customer interactions and maintain accurate records.
- Collaborate with colleagues and supervisors to resolve complex issues and escalate concerns as needed.
- Adhere to company policies and procedures to ensure a positive customer experience.
Requirements:
- Excellent verbal and written communication skills.
- Prior experience in customer service or a call center environment is preferred.
- Strong interpersonal skills and ability to effectively interact with customers and colleagues.
- Empathy, patience, and ability to remain calm under pressure.
- Proficiency in using computer systems and CRM software.
- Ability to multitask, prioritize tasks, and manage time effectively.
Benefits:
- Competitive hourly rate of $16.00 plus weekly incentives up to $150.00.
- Comprehensive benefits package, including Health, Life, Dental, and Vision Insurance.
- 401k plan and paid holidays and personal time off (PTO).
- Free gym on site and access to Teladoc for 24/7 medical support.
About Mei Group:
Mei Group is a privately owned group of companies based in the Dallas-Ft. Worth (DFW) region. With a resolute workforce of over three hundred talented individuals, we have been successfully operating since 1992, serving as a pillar of expertise and excellence in our industry. Our commitment to quality and expertise has earned us a solid reputation in the market.
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