Floyd's 99 Barbershop Shop Manager Position

3 weeks ago


Winter Park, Florida, United States Floyd's 99 Barbershop Full time
Job Summary

Floyd's 99 Barbershop is seeking a highly skilled and experienced Shop Manager to join our team. As a Shop Manager, you will be responsible for creating an environment that ensures excellence in client service, client and employee retention, technical proficiency, and in-shop safety standards.

Key Responsibilities
  • Client Service and Retention: Promote and maintain Floyd's 99 culture and core values, ensuring a high-quality client experience.
  • Financial Performance: Meet or exceed key operating and financial metrics, including shop revenue, average ticket, client headcount and retention, labor and cost control.
  • Staff Management: Effectively manage and resolve client service and employee concerns, conduct regular performance reviews, and provide timely feedback and coaching.
  • Inventory and Asset Management: Oversee inventory processes, including order accuracy, timely invoicing entry and submission, maintaining adequate inventory levels, and conducting physical counts.
  • Compliance and Regulatory Requirements: Ensure the shop and all employees are following and in compliance with all Cosmetology and Barbering rules and regulations as defined by the state board.
Requirements
  • Minimum of two years of relevant work experience or equivalent combination of education and relevant work experience.
  • Previous experience with managing +10 employees.
  • Strong client-service orientation, including commitment to consistent high-quality service and delivery.
  • Exceptional verbal and written communication skills, including dispute resolution skills.
  • Ability to work in a fast-paced environment.
  • Ability to build and maintain a strong and productive team environment.


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