Floyd's 99 Barbershop Shop Manager Position
3 weeks ago
Floyd's 99 Barbershop is seeking a highly skilled and experienced Shop Manager to join our team. As a Shop Manager, you will be responsible for creating an environment that ensures excellence in client service, client and employee retention, technical proficiency, and in-shop safety standards.
Key Responsibilities- Client Service and Retention: Promote and maintain Floyd's 99 culture and core values, ensuring a high-quality client experience.
- Financial Performance: Meet or exceed key operating and financial metrics, including shop revenue, average ticket, client headcount and retention, labor and cost control.
- Staff Management: Effectively manage and resolve client service and employee concerns, conduct regular performance reviews, and provide timely feedback and coaching.
- Inventory and Asset Management: Oversee inventory processes, including order accuracy, timely invoicing entry and submission, maintaining adequate inventory levels, and conducting physical counts.
- Compliance and Regulatory Requirements: Ensure the shop and all employees are following and in compliance with all Cosmetology and Barbering rules and regulations as defined by the state board.
- Minimum of two years of relevant work experience or equivalent combination of education and relevant work experience.
- Previous experience with managing +10 employees.
- Strong client-service orientation, including commitment to consistent high-quality service and delivery.
- Exceptional verbal and written communication skills, including dispute resolution skills.
- Ability to work in a fast-paced environment.
- Ability to build and maintain a strong and productive team environment.
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