Customer Service Representative

1 week ago


Mountainside, New Jersey, United States Western Pest Services Full time
About the Role

Western Pest Services is a leading provider of pest control solutions, dedicated to protecting homes and businesses in our area. As a premier service provider, we strive to deliver exceptional customer experiences and maintain a strong reputation in the industry.

Key Responsibilities
  • Coordinate schedules and resolve customer issues and concerns
  • Respond to service and sales inquiries, and communicate with our field operations
  • Provide proactive customer follow-up in a timely manner
  • Deliver accurate service and sales information
  • Maintain accurate records utilizing customer service software applications
  • Partner with management to manage expectations and meet deadlines
  • Assist in scheduling of service routes
  • Produce accurate and timely reports
Requirements
  • High school degree or equivalent
  • Must be 18 years of age
  • Excellent phone etiquette and friendly, professional demeanor
  • Strong organizational skills and ability to manage multiple priorities
  • Knowledge of MS Office environment with Word, Excel, and Outlook proficiency
  • Knowledge of customer service principles and best practices
  • Excellent written and verbal communication
  • Ability to work in a high volume, fast-paced environment
What We Offer
  • Competitive compensation
  • Comprehensive benefit package
  • Paid time off
  • Award-winning company-paid training
  • Opportunities for growth, development, and advancement


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