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Customer Service Representative

2 months ago

Mountainside, New Jersey, United States Western Pest Services Full time
{"title": "Customer Service Representative", "description": "Job Summary

Western Pest Services is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring a positive experience.

Responsibilities
  • Provide top-notch customer service and support to internal and external clients
  • Prioritize and complete daily tasks, special projects, and assignments with accuracy and efficiency
  • Facilitate accounts receivable and collection efforts, ensuring timely and accurate processing
  • Manage administrative requests and tasks, maintaining a high level of organization and attention to detail
  • Proactively follow up with customers to ensure satisfaction and resolve any issues
  • Deliver accurate and timely service and sales information, maintaining a high level of professionalism
  • Maintain accurate records using customer service software applications, ensuring data integrity and compliance
  • Respond to leads and referrals, providing exceptional service and support
  • Partner with management to manage expectations and meet deadlines, ensuring a high level of collaboration and communication
  • Assist in scheduling of service routes, ensuring efficient and effective service delivery
  • Produce accurate and timely reports, providing valuable insights and data
  • Ensure work is complete and results are satisfactory, maintaining a high level of quality and attention to detail
  • Assist in training of new team members as requested/needed, providing guidance and support
Requirements
  • High school degree or equivalent
  • Must be 18 years of age
  • Excellent phone etiquette and friendly, professional demeanor
  • Strong organizational skills and ability to manage multiple priorities, i.e. multi-task
  • Knowledge of MS Office environment with Word, Excel, and Outlook proficiency
  • Knowledge of customer service principles and best practices
  • Excellent written and verbal communication
  • Ability to work in a high volume, fast-paced environment
  • Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers
What We Offer
  • Competitive compensation
  • Comprehensive benefit package: medical, dental, vision, 401K with company match, stock purchase, tuition reimbursement, and more
  • Paid Time Off (Holiday/Vacation/Sick)
  • Award-winning Company Paid Training
  • Opportunities for Growth, Development, and Advancement
  • Awards and recognition
About Western Pest Services

Western Pest Services is a premier provider of pest control solutions, protecting homes and businesses in our area. We are committed to providing exceptional service and support to our clients, while maintaining a positive and inclusive work environment.

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