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Customer Service Representative

2 months ago

Mountainside, New Jersey, United States Western Pest Services Full time
{"title": "Customer Service Representative", "description": "Job Summary

Western Pest Services is a leading provider of pest control solutions, protecting homes and businesses in our area. We are seeking a Customer Service Representative to join our team in our Mountainside, NJ office.

Responsibilities
  • Coordinate schedules and resolve customer issues and concerns
  • Respond to service and sales inquiries and communicate with our field operations
  • Provide exceptional customer service and a quality experience to internal and external clients
  • Prioritize, plan and complete daily tasks, special projects, and assignments
  • Facilitate accounts receivable and collection efforts
  • Manage administrative requests and tasks
  • Provide proactive customer follow-up in a timely manner
  • Deliver accurate service and sales information
  • Maintain accurate records utilizing customer service software applications
  • Respond to leads and referrals
  • Partner with management to manage expectations and meet deadlines
  • Assist in scheduling of service routes
  • Produce accurate and timely reports
  • Ensure that work is complete and results are satisfactory
  • Assist in training of new team members as requested/needed
  • Demonstrate strong attention to detail and accuracy
Requirements
  • High school degree or equivalent
  • Must be 18 years of age
  • Excellent phone etiquette and friendly, professional demeanor
  • Strong organizational skills and ability to manage multiple priorities
  • Knowledge of MS Office environment with Word, Excel, and Outlook proficiency
  • Knowledge of customer service principles and best practices
  • Excellent written and verbal communication
  • Ability to work in a high volume, fast-paced environment
  • Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers
What We Offer
  • Competitive Compensation
  • Comprehensive benefit package: medical, dental, vision, 401K with company match, stock purchase, tuition reimbursement, and more
  • Paid Time Off (Holiday/Vacation/Sick)
  • Award-winning Company Paid Training
  • Opportunities for Growth, Development, and Advancement
  • Awards and recognition

Western Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

", "company": "Western Pest Services"}