Veterinary Customer Service Representative

1 week ago


Parker, Colorado, United States Ethos Veterinary Health Full time
Job Summary

We are seeking a highly skilled and compassionate Veterinary Customer Service Representative to join our team at Ethos Veterinary Health. As a key member of our front desk team, you will be responsible for providing exceptional customer service to clients, patients, and staff. Your strong communication skills, attention to detail, and ability to multitask will ensure a seamless experience for all who interact with our hospital.

Key Responsibilities
  • Provide top-notch customer service to clients, responding to their inquiries and concerns in a timely and professional manner.
  • Manage front desk operations, including scheduling appointments, handling payments, and maintaining accurate records.
  • Work collaboratively with our nursing staff, veterinarians, and other hospital teams to ensure a smooth and efficient workflow.
  • Develop and maintain strong relationships with clients, understanding their needs and preferences to provide personalized care.
  • Stay up-to-date on hospital policies, procedures, and protocols to ensure compliance and quality care.
Requirements
  • At least one year of in-person customer service experience.
  • Strong communication and interpersonal skills.
  • Ability to multitask and prioritize tasks effectively.
  • Basic computer skills and knowledge of Microsoft Office products.
  • High school diploma or equivalent required.
What We Offer
  • A competitive hourly rate of $18-$20, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) plan with employer match.
  • Opportunities for professional growth and development.
  • A supportive and collaborative work environment.


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