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Healthcare Customer Service Representative
2 months ago
Position Overview:
At Select Physical Therapy, we prioritize providing an outstanding experience for our patients right from their first interaction.
Your front desk responsibilities will include acting as a patient advocate, engaging with individuals through various communication channels, overseeing patient payments, and navigating multiple software systems.
Your contributions will significantly enhance each patient's care journey, even before they enter the treatment area.Work Schedule:
Employment Type:
Full Time
Working Hours:
Monday/Wednesday/Friday (8am to 7pm) and Tuesday/Thursday (8am to 1pm)
Compensation:
Starting at $17/hour (Dependent on experience)
Key Responsibilities:
We are looking for candidates who are flexible, patient-focused, exceptional communicators, detail-oriented, and collaborative team members.
In this role, your typical duties will include:
Welcoming new and returning patients upon arrival, registering new patients, and providing information about their visit
Coordinating patient appointments in person or via phone
Maintaining regular communication with various stakeholders, including attorney offices, insurance providers, translation services, operational leaders, and business development teams
Collecting co-pays from patients, managing payer approvals, and conducting insurance authorizations and verifications
Providing patients with relevant information regarding their next appointment as they check out
Addressing inquiries from patients, providers, and colleagues
Qualifications:
Minimum
Required Qualifications:
High School diploma or GED
Physical Demands:
Ability to walk, stand, bend, and reach consistently throughout the workday
Manual dexterity sufficient for typing (including 10-key) throughout the workday
Capability to lift up to 25lbs safely from ground to waist using proper techniques
Ability to carry office supplies weighing up to 10lbs
Visual acuity (near and distant) necessary for maintaining accurate records, recognizing individuals, and comprehending written instructions
Ability to communicate effectively to understand and provide directions
Commitment to Diversity:
Select Medical is dedicated to fostering a diverse workforce at all levels and is an equal-opportunity employer.
Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.
