Front Desk Manager

3 weeks ago


Hamtramck, Michigan, United States Sonesta International Hotels Full time
Job Summary

The Night Auditor and Guest Liaison is responsible for accurately balancing hotel income and expenses. This role also acts as a Guest Service Agent, delivering exceptional results that contribute to the mission and success of the hotel by accomplishing performance objectives covering the front desk.

Estimated Salary: $45,000 - $60,000 per year based on location and experience.

Key Responsibilities
  • Balancing and auditing room revenue, food and beverage revenue, and telephone revenue for accuracy.
  • Preparing daily management and accounting reports with supporting documentation.
  • Communicating with the Operations Manager to resolve discrepancies and request information.
  • Registering guests, issuing room keys, and providing information on hotel services.
  • Accurately processing cash and credit card transactions according to established procedures.


Requirements and Qualifications
  • High School diploma or equivalent required.
  • One year of previous hotel experience preferred.
  • Ability to speak, read, and write fluent English; other languages beneficial.
  • Professional verbal and written communication skills.
  • Mathematical skills, including basic math, percentages, and variances.

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