Front Desk Operations Manager

4 weeks ago


Hamtramck, Michigan, United States Sonesta International Hotels Full time
Job Description

The Night Auditor and Guest Service Specialist plays a crucial role in ensuring the accuracy of hotel income and expenses. This position requires strong analytical skills, attention to detail, and excellent communication abilities.

Key Responsibilities:

  • Balance and audit room revenue, food and beverage revenue, and telephone revenue for accuracy.
  • Assist in the preparation of all reports relevant to daily revenues.
  • Complete and transmit daily management/accounting reports with any supporting documentation.
  • Prepare General Manager daily, weekly, and month-end reporting packs.
  • Act as the security point of contact during various times in the shift.
  • Register guests, issue room keys, and provide information on hotel services.
  • Accurately process all cash and credit card transactions.
  • May routinely book guest reservations and process cancellations.

Requirements:

  • High School diploma or equivalent required.
  • One year of previous hotel experience preferred.
  • Ability to speak, read, and write fluent English; other languages beneficial.
  • Mathematical skills, including basic math, percentages, and variances preferred.
  • Problem-solving, reasoning, motivating, organizational, and training abilities preferred.

Benefits:

  • Estimated Salary: $45,000 - $55,000 per year.
  • Medical, Dental, and Vision Insurance.
  • Health Savings Account with Company Match.
  • 401(k) Retirement Plan with Company Match.
  • Paid Vacation and Sick Days.
  • Sonesta Hotel Discounts.
  • Educational Assistance.
  • Paid Parental Leave.
  • Company Paid Life Insurance.
  • Company Paid Short Term and Long Term Disability Insurance.

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