Restaurant Operations Manager

4 weeks ago


Greensboro, North Carolina, United States Famous Toastery Full time
Job Overview

Famous Toastery is seeking a highly motivated and experienced Assistant Manager to join our team. As a key member of our leadership team, you will be responsible for supporting the General Manager in developing strategies to drive customer satisfaction and sales.

Key Responsibilities
  • Collaborate with the General Manager to develop and implement operational strategies that drive sales and customer satisfaction.
  • Monitor and analyze key financial metrics, including labor costs and cost of goods, to ensure profitability.
  • Assist in recruiting, training, and supervising our team members to ensure excellent customer service and high-quality food preparation.
  • Ensure inventory management, including ordering supplies and maintaining freshness and proper food rotation.
  • Maintain high standards of cleanliness and appearance in the restaurant.
  • Monitor and enforce health and safety regulations.
  • Provide exceptional customer service and handle customer complaints in a professional manner.
  • Assist with menu planning and development to ensure a competitive and appealing menu.
  • Act as the General Manager in their absence and perform opening and/or closing duties as needed.
Requirements
  • At least 2 years of experience in restaurant operations, with culinary experience a plus.
  • A bachelor's degree in business or hospitality management is a plus.
  • Strong leadership and communication skills, with the ability to multitask and handle a fast-paced environment.
  • Ability to make decisions under pressure and provide excellent customer service.
  • Physical requirements include the ability to lift up to 50lbs.
Benefits
  • Competitive pay and benefits package.
  • Flexible work schedule and opportunities for advancement.
  • Health, dental, and vision insurance.
  • Short-term disability insurance and employee assistance program services.
  • 401k plan and paid time off for full-time team members.

If you are a motivated and experienced leader looking to join a dynamic team, we encourage you to apply for this exciting opportunity.



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