Security Operations Manager

2 weeks ago

Cincinnati, Ohio, United States Pixel Technologies Full time

POSITION SUMMARY:

The Security Operations Manager oversees all installation and commissioning tasks essential for the successful execution of designated projects. In addition to supplying resources for on-site Low-Voltage Systems installation and commissioning responsibilities, the Security Operations Manager will assist in planning, organizing, directing, and managing all facets of the installation while implementing quality control measures to ensure client satisfaction.

KEY RESPONSIBILITIES:

  • Coordinate and supervise internal personnel and external subcontractors across various projects.
  • Identify development pathways for team members that align with the division's objectives and the broader organizational goals.
  • Act as the direct supervisor for personnel, including onboarding, training, disciplinary actions, terminations, payroll, and performance evaluations.
  • Select and oversee the onboarding process for subcontractors.
  • Allocate internal and external resources (subcontractors) to various projects and manage their performance and timelines.
  • Interpret and communicate project standards and requirements to both internal team members and subcontractors.
  • Support team members with quality and technical challenges related to Security installation, programming, and engineering.
  • Adapt to a demanding work schedule, which may include early mornings, evenings, late nights, and weekends.
  • Promote and uphold Pixel's safety culture on-site, leading by example and fostering the expected safety standards on each project.
  • Understand the financial aspects of the group, including cost and sell rates of team members, along with the company's JCR/WIP process.
  • Report performance and customer satisfaction risks to upper management.

SUCCESS CRITERIA:

  • Willingness to travel up to 20% of the time.
  • Strong focus on customer satisfaction.
  • Ability to work collaboratively within a diverse team.
  • Capability to thrive in a fast-paced, high-volume environment.
  • Excellent verbal and written communication skills.
  • Exceptional critical thinking abilities.
  • Meticulous attention to detail.
  • Strong time management, accountability, and prioritization skills.
  • Self-driven, goal-oriented, and committed to achieving departmental objectives.
  • Organized, with strong problem-solving and solution-oriented skills.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
  • Relevant certifications: CTS.

WORK ENVIRONMENT:

  • Exposure to potentially uncomfortable or distracting sounds or noise levels at project sites.
  • Must meet eligibility requirements to rent a vehicle, including age and valid driver's license.
  • On-site work will require the use of standard safety equipment, such as safety glasses, gloves, hearing protection, and hard hats.

QUALIFICATIONS:

  • Minimum of 3 years of management experience in Security Integration and Low Voltage systems.
  • At least 10 years of experience in Audio-Visual systems.

Pixel Technologies is an equal opportunity employer. All candidates are required to complete a selection assessment and pre-employment drug screening.

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