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Service Operations Coordinator

2 months ago

Cincinnati, Ohio, United States KOORSEN FIRE & SECURITY INC. Full time
Job Overview

At Koorsen Fire & Security Inc., we recognize that becoming a leader in the fire and security sector requires exceptional talent—yours. We are currently seeking a Service Coordinator to enhance our operations and support our commitment to excellence.

Compensation: $20/hour based on experience.

Key Responsibilities:

  • Provide comprehensive administrative and clerical assistance to the service and inspection teams.
  • Manage incoming phone inquiries.
  • Coordinate technician schedules efficiently.
  • Assist in the procurement of equipment, parts, and products as needed.
  • Handle billing processes.
  • Engage with customers, vendors, and colleagues in a professional manner.
  • Exhibit a strong willingness to engage in ongoing learning.
  • Adhere to all safety regulations and practices.
  • Comply with all company policies, procedures, and core values.
  • Perform additional tasks as assigned by management.

Qualifications:

  • Up to one year of experience in dispatching.
  • Successful completion of drug and background screenings.
  • Excellent written and verbal communication skills.
  • Proficient in Microsoft Office Suite: Outlook, Word, Excel, and PowerPoint.

Physical Requirements:

  • Ability to sit for extended periods.
  • Proficient use of standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines.
  • Capable of performing repetitive motions while using a computer.
  • Regularly required to communicate verbally and audibly, as well as to sit, stand, walk, and reach with hands and arms.

Hiring Process:

  1. Completion of the I-9 Verification form is required within three days of hire.
  2. All positions necessitate background checks with criminal courts and state repositories.
  3. A urinalysis test for substance abuse is mandatory if this application leads to an employment offer.