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Service Operations Coordinator

2 months ago


Cincinnati, Ohio, United States KOORSEN FIRE & SECURITY INC. Full time
Job Overview

At Koorsen Fire & Security Inc., we are dedicated to leading the fire and security sector, and we need your expertise as a Service Coordinator. This role is essential in ensuring our operations run smoothly and efficiently.

Compensation: $20/hour based on experience.

Key Responsibilities:

  • Provide essential administrative and clerical assistance to the service and inspection teams.
  • Manage incoming phone communications.
  • Coordinate technician schedules effectively.
  • Assist in procuring necessary equipment, parts, and supplies.
  • Handle billing processes.
  • Engage professionally with customers, vendors, and colleagues.
  • Exhibit a strong willingness to engage in ongoing learning.
  • Understand and adhere to all safety protocols and regulations.
  • Follow company policies, procedures, and core values diligently.
  • Perform additional tasks as assigned by management.

Qualifications:

  • Up to one year of experience in dispatching.
  • Successful completion of drug and background screenings.
  • Excellent written and verbal communication skills.
  • Proficient in Microsoft Office Suite: Outlook, Word, Excel, and PowerPoint.

Physical Requirements:

  • Ability to sit for extended periods.
  • Proficient use of standard office equipment including computers, phones, and photocopiers.
  • Capable of performing repetitive motions while using a computer.
  • Regularly required to communicate verbally and audibly; frequently required to sit, stand, walk, and use hands for various tasks.

Hiring Process:

  1. Completion of the I-9 Verification form is mandatory within three days of hire to confirm identity and eligibility to work.
  2. All candidates will undergo background checks including criminal records and driving history.
  3. A urinalysis test for substance abuse will be required if an offer of employment is extended.