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Security Operations Manager

2 months ago

Cincinnati, Ohio, United States Pixel Technologies Full time

POSITION SUMMARY:

The Security Operations Manager oversees all installation and commissioning tasks necessary for the successful execution of designated projects. This role not only provides resources for on-site Low-Voltage Systems installation and commissioning but also involves planning, organizing, directing, and controlling all facets of the installation process while implementing quality control measures to ensure client satisfaction.

KEY RESPONSIBILITIES:

  • Coordinates and supervises both internal team members and external subcontractors across various projects.
  • Identifies development paths for team members that align with the division's and organization's objectives.
  • Acts as the direct supervisor for personnel, including onboarding, training, disciplinary actions, terminations, payroll, and performance evaluations.
  • Manages the onboarding process for subcontractors.
  • Allocates internal and external resources (subcontractors) to various projects and oversees their performance and scheduling.
  • Interprets and communicates project standards and requirements to both internal team members and subcontractors.
  • Provides support to team members regarding quality and technical issues related to Security installation, programming, and engineering.
  • Adapts to a fast-paced work environment, which may include early mornings, evenings, late nights, and weekends.
  • Promotes and upholds Pixel's safety culture on-site, leading by example and fostering the expected safety standards on each project.
  • Understands the financial aspects of the group, including cost and sell rates of team members, as well as the company's JCR/WIP process.
  • Reports any performance and customer satisfaction risks to upper management.

SUCCESS FACTORS:

  • Willingness to travel up to 20% of the time.
  • Strong focus on customer satisfaction.
  • Collaborative team player capable of adapting to diverse team dynamics.
  • Ability to thrive in a fast-paced, high-volume environment.
  • Excellent verbal and written communication abilities.
  • Exceptional critical thinking skills.
  • Detail-oriented with a strong emphasis on accuracy.
  • Strong time management, accountability, and prioritization skills.
  • Self-motivated and goal-oriented, driven to achieve departmental objectives.
  • Organized, with strong problem-solving and solution-oriented capabilities.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
  • Certifications: CTS.

WORK ENVIRONMENT:

  • May encounter uncomfortable or distracting noise levels at project sites.
  • Must meet eligibility requirements to rent a vehicle, including age and valid driver's license.
  • Required to wear standard safety equipment, such as safety glasses, gloves, hearing protection, and hard hats while on-site.

EXPERIENCE AND EDUCATION:

  • Minimum of 3 years of management experience in Security Integration and Low Voltage systems.
  • At least 10 years of experience in Audio-Visual.

Pixel Technologies is an equal opportunity employer. All candidates are required to complete a selection assessment and pre-employment drug screening.