Technical Support Specialist

4 days ago


Detroit, Michigan, United States Stafford Gray Full time

Job Summary:

This is a full-time position working onsite in Detroit, MI. The successful candidate will be responsible for providing technical support to district staff and students, serving as the first point of contact for technical issues.

Key Responsibilities:

  • Provide efficient and effective IT support by diagnosing and resolving technical issues via phone or remote connection.
  • Assist in managing service requests, troubleshooting hardware and software issues, and escalating unresolved issues to the next level of support as necessary.
  • Communicate technical concepts to non-technical users clearly and effectively.

Requirements:

  • Bachelor's degree in Information Technology, Business Administration, or related discipline.
  • CompTIA A+, Microsoft Certified: Fundamentals, or equivalent certifications preferred.
  • Minimum of three years' experience in a technical support or help desk role, preferably in an educational environment.

Technical Skills:

  • Basic knowledge of Windows and macOS operating systems.
  • Familiarity with common software applications, preferably all aspects of the Microsoft Office Suite.
  • Understanding of network fundamentals, including Wi-Fi connectivity and basic troubleshooting.

Physical Requirements:

  • Ability to sit for extended periods while working on a computer.

COVID-19 Safety Guidelines:

The successful candidate must follow Detroit Public Schools Community District COVID-19 safety guidelines, which require weekly testing and wearing a mask onsite.



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