Market Leadership Position
4 weeks ago
Follett is seeking a highly skilled and experienced Market Leader to join our team. As a Market Leader, you will be responsible for leading and inspiring store leaders and teams within a specific geographic market to deliver operational excellence in sales growth, talent development, campus relations, and customer service.
Key Responsibilities:
- Lead ongoing in-person and virtual store visits within an assigned market.
- Regularly review market/store financial reporting and initiate plans and actions to drive future results.
- Partner with store leaders to plan and implement effective sales events such as Back to School, Gameday, Homecoming, etc.
- Champion effective execution of standard operational procedures, programs, and initiatives.
- Demonstrate a strong understanding of store presentation standards; lead and coach teams to consistently deliver best-in-class merchandising execution.
- Contribute to regularly scheduled assortment/product planning meetings with store leaders and One Team Center partners.
- Collaborate with store leaders to ensure store schedules support customer service standards and maximize selling opportunities; ensure compliance with labor hour budgets.
- Successfully partner with ACCESS leaders to drive new ACCESS business and effectively support and grow existing business.
- Responsible for leading in-store course materials activities across the market in collaboration with course materials leadership.
- Ensure that all operational back-office functions are completed in accordance with company directives, policies, and procedures, including:
- Preparation and follow-up on Accounts Receivables, Account Invoices, Chargebacks, and coordination of Stock Shipments.
- Responsible for meeting annual shrink budget.
Requirements:
- Bachelor's Degree or equivalent
- 5-7 years of Multi-Unit Store Experience
- Results and Sales Driven
- Experience with full-cycle talent management
- Passionate about Customer Service
- Foster strong relationships with campus relations
- Travel Requirements greater than 50%
- General Computer Skills
Benefits:
- Medical, Dental, & Vision
- Voluntary Insurance plans
- 401k + 100% company match (up to 4%)
- 80 hours vacation + sick days
- 10 paid company holidays
- Quarterly Bonus Plan
Follett is an Equal Opportunity Employer and welcomes candidates from diverse backgrounds. We are committed to creating a workplace that is inclusive and respectful of all employees.
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