Customer Service Leadership Position
3 weeks ago
We are seeking a highly skilled Director of Customer Service to lead our customer service function to the next level. This is a brand new role that will work closely with Sales, Plant Operations, Leadership, and Customers to drive customer satisfaction and brand loyalty.
Key Responsibilities- Oversee, plan, organize, and execute the customer service strategy and operations.
- Team Leadership – hire, train, and develop the Team.
- Policy development – establish policies and procedures to drive customer satisfaction.
- Performance monitoring – develop and drive the use of KPIs for efficiency and effectiveness of the customer service function.
- Customer advocacy & customer focus– act as the voice of the customer to ensure customer needs are addressed.
- Cross departmental collaboration to drive a unified customer experience.
- Industry competitive salary based on your experience/qualifications.
- Health, Vision, and Dental Insurance.
- 401(k) plan.
- PTO.
At The Reserves Network Inc, we value our employees and foster an environment of respect, integrity, and trust in every aspect of employment. We encourage you to apply today if you have a background that lines up well with the Director of Customer Service description and are interested in learning more about this opportunity.
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