Special Projects Manager

2 weeks ago

Athens, Ohio, United States Limbach Full time
About the Role

We are seeking a highly skilled and experienced Special Projects Manager to join our team at Limbach Facility Services LLC. As a key member of our branch Special Projects team, you will be responsible for driving growth of the recurring revenue base across your assigned accounts.

Key Responsibilities
  • Assume responsibility for achievement of individual sales and operational gross profit goals.
  • Proactively manage accounts by dedicating 100% of time to selected and assigned mission critical MEP accounts.
  • Maintain excellent customer relationships by positioning the company as the first call, go-to trusted source for operational maintenance and improvement of customers' mechanical systems.
  • Develop and present repair, replacement, upgrade, or retrofit recommendations to customers, with the goal of closing sales and providing excellent customer service.
  • Manage small teams of technical field personnel to respond quickly to pressing on-demand emergency needs, scheduled repairs, replacements, and/or planned projects.
  • Plan and manage work with a unique understanding of customers' ongoing operations in mind, resulting in minimal disruption to customers' business objectives.
  • Collaborate with service coordinators, field operations staff, and other teams to ensure seamless customer experiences and capture additional wallet share.
Requirements
  • 5+ years of hands-on, industry-specific experience.
  • Demonstrated ability to engage in effective collaboration and communication (both written and verbal).
  • Strong computer skills, including proficiency with Microsoft Office (Excel in particular) or equivalent Google Applications.
  • Capacity to leverage interpersonal skills to develop and enhance business relationships.
Preferred Qualifications
  • Bachelor's Degree or previous experience in technical skilled trades execution, most notably hydronic and plumbing system installation, service, or maintenance.
  • Demonstration of both sales and operational experience.
  • Self-starter who is looking to solve problems and create solutions directly with customers.
  • Familiarity with back-of-house facilities maintenance staff personnel and operations.
Conduct Standards
  • Maintain appropriate company confidentiality at all times.
  • Protect the assets of the company and ethically uphold the Code of Conduct & Ethics in all situations.
  • Cultivate and promote the Hearts & Minds safety culture.
  • Consistently exemplify the Core Values of the company (We CARE, We Act with Integrity, We Are Innovative, and We Are Accountable).
Work Environment
  • This position operates primarily in a professional office environment, and routinely utilizes standard office equipment, such as computers, phones, copiers, and filing cabinets.
  • Work tasks necessitate travel to local building facilities, which means intermittent exposure to the conditions typically associated with a construction work site or retrofit style work.
Physical Demands
  • In performing the duties of this job, the incumbent is regularly required to walk, talk, stand, hear, perform repetitive motion, and possess an appropriate degree of both visual acuity and manual dexterity.
  • This is considered a sedentary work position, which means possible exertion up to ten (10) pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

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