Program Director

2 weeks ago

Baltimore, Maryland, United States Greenberg-Larraby, Inc. (GLI) Full time

**Job Summary**

We are seeking a highly skilled Program Director to oversee the daily operations of a large health program. The ideal candidate will have a strong background in performance management, quality assurance, and team leadership.

Key Responsibilities

  • Develop and implement performance metrics to ensure program success.
  • Maintain updated knowledge of corporate and project policies and procedures.
  • Provide assistance and updates to staff regarding policies and procedures.
  • Evaluate the need for training to ensure staff maintains current knowledge of multiple programs.
  • Collaborate with customers to ensure open communication, cooperation, and timely issue resolution.
  • Address inadequate quality issues with supervisory and management teams.
  • Monitor performance goals and objectives for staff and complete daily and weekly reports.
  • Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues, and departmental performance levels.
  • Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures.
  • Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
  • Responsible for identifying and resolving issues, problems, and concerns with employees.
  • Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
  • Provide direction to staff when complaints are escalated to management level.

Requirements

  • Bachelor's degree in a relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
  • Three (3) years of people management experience.
  • Ability to obtain US Security Clearance.
  • Experience in customer service, performance evaluation, and process improvement.
  • Experience in large volume staff training and coaching.

Preferred Qualifications

  • Excellent written and oral communication skills.
  • Strong interpersonal skills with the ability to build relationships at all levels.
  • Proactive, self-starter with the ability to work well in a team environment.
  • Detail-oriented with good organizational skills and capable of effectively prioritizing and multi-tasking.

Benefits

  • Health Care Plan (Medical, Dental & Vision).
  • Retirement Plan (401k, IRA).
  • Life Insurance (Basic, Voluntary & AD&D).
  • Paid Time Off (Vacation, Sick & Public Holidays).
  • Family Leave (Maternity, Paternity).
  • Short Term & Long-Term Disability.
  • Training & Development.
  • Work From Home.

We are an Equal Opportunity Employer.

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