Program Analyst

3 days ago

Albany, New York, United States Indotronix International Corporation Full time

Job Summary: We are seeking a highly skilled Program Analyst to join our team at Indotronix International Corporation. The successful candidate will be responsible for providing technical support to our clients, ensuring program requirements, regulations, and policies are understood and adhered to across the Department and affiliated organizations.

Key Responsibilities:

  • Assist end users with system issues via phone and email.
  • Test system functionality to determine root cause of user-reported issues.
  • Ensure program requirements, regulations, and policies are understood, documented, and adhered to.
  • Aid in reviewing use of systems, ensuring individual and organization compliance with program policies.
  • Responsible for user-facing communications and reviewing training materials for accuracy.

Requirements:

  • Bachelor's Degree
  • 3 years of relevant experience
  • Equivalent combination of advanced education, training, and experience will be considered.

Preferred Skills:

  • Strong customer service skills with prior experience working on a help desk
  • Familiar with policies and protocols of the State agencies to deliver services to the citizens under various healthcare programs
  • Experience in Healthcare, Medicaid, and Long-Term Care required
  • Proficient with Microsoft Office Suite
  • Exceptional written and verbal communications, strong documentation, critical thinking, and analytical skills

The client will provide the necessary and properly secured equipment needed to perform the job. The Program Analyst will work with a small team of peers to ensure program requirements, regulations, and policies are understood and adhered to. The analyst may also aid in reviewing use of systems, ensuring individual and organization compliance with program policies. They will also be responsible for user-facing communications and training materials quality assurance. If you're an effective communicator who enjoys working in complex and collaborative environments, using your critical thinking and research skills to develop solutions for clients, providing support to customers, and you have the required education, experience, and skills, we want to hear from you. Client reserves the right to source candidates for this opportunity from one or more companies based upon the best fit and needs of our client. Subcontracting Partners are encouraged to provide competitive responses. Indotronix is an Equal Opportunity Employer.

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