Business Services Center Analyst

2 weeks ago

Albany, New York, United States New York State Civil Service Full time
Job Summary

We are seeking a highly skilled and experienced Business Services Center Analyst to join our team. As a key member of our Human Resources, Finance, or Support service line, you will perform a wide range of professional duties to support our core mission.

Key Responsibilities
  • Supervise the processing of various transactions for our customer agencies.
  • Complete necessary follow-up work, questions, and advise appropriate staff of problems and/or required changes on transactions.
  • Provide guidance, technical assistance, and training to customer agencies and/or vendors to facilitate the appropriate processes, ensuring all control requirements are met.
  • Maintain a comprehensive understanding of various Business Services Center systems, including the ability to run reports.
  • Monitor performance metrics, evaluate and develop corrective measures when necessary.
  • Conduct both written and telephone communications and prepare correspondence to customers, vendors, program administrators and others regarding requesting information, provide assistance or advice, and answer questions.
  • Develop and implement Standard Work protocols in unit and solicit feedback from staff on necessary changes and improvement.
  • Maintain a comprehensive understanding of laws, rules and regulations as appropriate for service line, and how to effectively apply them in diverse situations.
  • Lead and participate in team huddles and share ideas and insights with staff.
  • Perform all duties with a "continuous improvement" mindset, offering ideas and solutions to coworkers.
  • Take a lead role in providing the best possible customer service while keeping the Business Services Center's and the State of New York's needs in perspective.
Requirements
  • Professional experience providing support to finance and human resources staff in the areas of Accounts Receivable and Payable, Purchasing, Travel and Credit Card, Payroll, Personnel Administration and Benefits, and Time and Attendance.
  • Master's and higher-level degrees will substitute for one year of required experience.
  • Bachelor's degree and two years of required experience.
What We Offer

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive salary and benefits package.

Join our team and contribute to the success of the Business Services Center

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