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Digital Print Specialist

2 months ago

Bethesda, Maryland, United States The UPS Store MCO Full time

Job Summary

The Digital Print Specialist / Center Associate delivers exceptional customer service to all retail customers, including business owners, corporate professionals, and busy families. This role involves packing and processing shipments for local, national, and international delivery using various carriers, as well as managing and producing graphics and print orders. The Associate operates copiers, fax machines, binding equipment, laminators, and cash registers, among other daily tasks.

Key Responsibilities

  • Understand and fulfill the needs of walk-in customers and telephone/email inquiries
  • Communicate effectively and continuously practice good listening with customers, co-workers, vendors, and leadership
  • Empathize and manage demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
  • Take ownership of customers' packing, shipping, and/or print problems and offer viable solutions
  • Pack shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
  • Manage the logistics of small to medium projects, follow through to completion, and update all parties as needed
  • Produce/design, proof, and update materials for print projects using Adobe and Microsoft Suites for both Mac and PC
  • Operate all equipment, software, and devices in an expert fashion and be willing to teach others
  • Prioritize and optimize the work load to streamline the production flow
  • Frequently multi-task while maintaining extreme attention to detail and high quality control
  • Maintain a clean, organized, and safe working environment
  • May open and/or close the store and perform end-of-day accounting, etc.
  • Take action to learn new products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services
  • Perform other duties as assigned

Requirements

  • High school diploma or GED required
  • One year of customer service experience required (more preferred)
  • One to two years of experience or a two-year degree in graphic design or a related field
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Knowledge and application of printing concepts
  • Good communication and people skills
  • Strong analytical and math skills
  • Highly organized and detail oriented
  • Good project and time management skills
  • Able to work and complete tasks independently in a quick turn environment
  • Able to work collaboratively
  • High energy level
  • Prompt, reliable, and responsible
  • Able to lift 40+ pounds