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Patient Access Representative
2 months ago
We are seeking a highly skilled and detail-oriented Patient Access Representative to join our team at Vidant Health. As a Patient Access Representative, you will play a critical role in ensuring the smooth registration process for our patients, providing exceptional customer service, and maintaining accurate and up-to-date patient information.
Key Responsibilities- Registration and Scheduling: Register patients and their representatives in a timely and efficient manner, obtaining demographic and insurance information for billing and compliance purposes.
- Insurance Benefits Interpretation: Interpret and explain various forms to meet privacy and regulatory requirements, obtaining the necessary signatures on all required documents.
- Patient Communication: Inform patients of clinic policies, such as filing of insurance, consent to treatment, and other regulatory requirements.
- Electronic Folders: Prepare electronic financial folders to include all information pertinent to billing, including pre-certifications, documents, benefits information, and signed registration documents.
- Office Operations: Operate office machines, correct minor equipment failures, and contact vendors when necessary to fix major equipment failures.
- Coding and Billing: Review physician orders for coding and routing purposes, provide insurance benefits interpretation and counseling, and enter charges from coded encounter forms/charge sheets into the A/R system in a timely manner.
- Productivity and Reporting: Maintain and submit daily registration activity logs, monitor forms for appropriate signatures and completeness, and maintain productivity reports.
- Education: High School or equivalent (GED) or higher is required; Associate Degree or Bachelor's Degree is preferred.
- Experience: 2 years of Customer Service experience is required; 1-2 years of Registration and/or Billing experience within a healthcare setting is preferred.
- Skills: Excellent communication (both written and oral), detail orientation, organization, and multitasking skills are required; basic computer skills are necessary.
This position requires working in a fast-paced, dynamic environment with strong interpersonal skills and the ability to interview patients in stressful situations.
