Director of Quality Management
4 weeks ago
ECU Health
The Outer Banks Hospital is a full-service critical access hospital offering a wide range of inpatient and outpatient services. The 21-bed facility is designed to meet the needs of the coastal community, whose year-round population of approximately 35,000 swells to about 350,000 in the summer season. Its campus includes four ORs, a medical/surgical unit, a labor & delivery suite with a dedicated caesarian section OR, a full rehabilitation therapy center, cancer treatment and radiation therapy center, and a 24-hour emergency department.
The hospital is fully accredited, provides high-quality care in a compassionate environment to all patients, regardless of their ability to pay, and has been nationally recognized for outstanding patient care.
Position Summary
This role facilitates change to advance the organization and uses resources and operational practices to drive execution of plans. Ensures that policies, procedures, and practices are operationalized to support safe, reliable care, regulatory compliance, and fosters a continuous learning culture. Accountable for a positive organizational culture in decision making and performance management to influence work attitudes and enhance job satisfaction. Has oversight of entity quality programs such as infection prevention, regulatory compliance, performance improvement, and/or patient safety. Member of entity management teams and functions as a key liaison between the leadership teams, staff, and physician partners of the healthcare facility and programs.
Key Responsibilities
Develop and implement quality improvement initiatives to enhance patient care and safety
Collaborate with healthcare teams to identify and address quality and safety concerns
Develop and maintain quality metrics and reports to track progress and identify areas for improvement
Provide education and training to staff on quality and safety best practices
Conduct regular audits and assessments to ensure compliance with regulatory requirements
Requirements
Masters prepared in a healthcare-related field, with 5 to 7 years of directly related experience. Demonstrated ability to manage, teach, make independent decisions, and assume responsibility. Strong interpersonal communication skills, verbal and written. Ability to communicate and work effectively with all levels of staff. Working knowledge and experience with PC-based applications, i.e., Word, Excel, PowerPoint, Outlook. Futuristic approach to the development of programs/systems that support continuous quality improvement and Mission, Vision, and Values. Ability to function as a leader, team member, and execute the desired outcomes. Must exhibit creative, positive problem-solving abilities. Ability to foster collaboration between multiple parties. Ability to plan, organize, and effectively present ideas and concepts to groups. Ability to think conceptually and apply concepts in a practical application. Ability to assimilate information from a variety of sources, analyze information, and determine a course of action. Ability to consider diverse opinions and incorporate them into the decision-making process. Proven track record of implementing organization-wide projects. Commitment to a high standard of customer service. Excellent budget and financial management skills.
What We Offer
Full-time position with benefits. Critical Access Hospital leadership rotates Administrator On-Call support - covering off-shift and weekends. Sign-on Bonus
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