Third Party Reservations Coordinator

7 days ago


Nevada, United States MGM Resorts International Full time

About MGM Resorts International

MGM Resorts International is a leading hospitality and entertainment company that operates a diverse portfolio of resorts and casinos worldwide.

Job Summary

We are seeking a highly skilled Distribution Operations and Reservations Specialist to join our team. The successful candidate will be responsible for ensuring the accuracy of rates, restrictions, inventory, policies, and reservations in all MGM systems.

Key Responsibilities

  • Maintain departmental standards and current knowledge of MGM Resorts International properties, policies, rate structure, and room types to ensure accuracy of rates, restrictions, inventory, and policies in all MGM systems.
  • Collaborate with Third Party Partners and guests to respond to inquiries and resolve reservation and billing issues.
  • Utilize Third Party channel management tools and systems to troubleshoot and resolve reservation and billing inquiries and challenges.
  • Maintain full knowledge of Third Party reservations sites, systems, and tools to identify and research rate and/or policy discrepancies.
  • Perform day-to-day duties including but not limited to; rate, restriction, and policy changes, reservation updates, revenue collection, travel agent commission processing research, third-party reservation management, and building and maintaining corporate and property-specific promotions for all booking channels.

Requirements

  • A High School Diploma or GED.
  • At least two (2) years of prior relevant experience.
  • Experience in roles related to reservations, front desk operations, revenue management, or guest service.
  • Previous experience in working with the following systems: HBSI, Derbysoft, Opera PMS, and ORS.
  • Knowledge and experience in Microsoft Office, Outlook, and typing speed of at least 45 WPM.

What We Offer

  • Professional and personal development through programs and networking opportunities.
  • Enhanced healthcare coverage, robust financial benefits, and generous time-off perks.
  • Opportunities for remote work from the comfort of your own home.


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