Group Reservations Coordinator

4 weeks ago


Las Vegas Nevada, United States Resorts World Las Vegas Full time
{"Job Title": "Group Reservations Representative", "Job Summary": "We are seeking a highly skilled Group Reservations Representative to join our team at Resorts World Las Vegas. As a key member of our reservations team, you will be responsible for effectively communicating housing needs between group contacts and the hotel, ensuring satisfaction and future partnerships.", "Key Responsibilities": "
  • Execute contractual obligations, including inputting accurate inventory, rates, and reviewing concessions, while monitoring groups pace and pick up.
  • Proactively balance room types, upload rooming lists, process changes and cancellations.
  • Work closely with internal departments to execute requests from clients, including Sales, Revenue, Catering Conferences, Accounts Receivable, Housekeeping, and all Front Office areas.
  • Assist with all Passkey functions internally and with external clients.
  • Responsible for addressing any internal and external challenges to mitigate client/attendee impact via all channels.
  • Update and track changes to group blocks as directed by Sales, Revenue, Convention Services Manager, and Group Reservations Management.
  • Execute all reporting needs for the group, including rooming lists, no shows, and pick up reports.
  • Ensure all Resorts World core values and property and department standards are implemented and applied.
  • Obtain and maintain position-specific licensing.
  • Use personal device/cellular phone for job-related operational tasks, job duties, review of company documents, etc.
", "Requirements": "
  • Ability to work varied shifts, including nights, weekends, and holidays.
  • Maintain a polished and well-groomed appearance and demeanor.
  • Ability to effectively communicate in English.
  • Excellent customer service skills while demonstrating ability to multi-task in a fast-paced environment.
  • Working knowledge of Microsoft Office applications.
  • Preferred: Working knowledge of Opera, and Passkey.
  • Previous experience in a large, luxury resort setting.
", "Certifications": "
  • At least 21 years of age.
  • High School Diploma or equivalent.
  • Minimum of one year experience in Group Reservations, Front Desk, and/or VIP Services in Hospitality.
  • Proof of eligibility to work in the United States.
", "Language": "en-US"}

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