Customer Experience Manager

1 week ago


Cleveland, Ohio, United States Dave & Buster Full time

Overview

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Dave & Buster's is a unique entertainment destination that offers an unparalleled guest experience. As a Captain, you will be the initial point of contact for our guests and will be responsible for ensuring their visit is positive and memorable.

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Salary

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The estimated salary for this role is $10.45 - $12 per hour.

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Job Description

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As a Captain, your primary responsibility will be to provide exceptional guest service and ensure that every guest has an enjoyable experience at Dave & Buster's. This includes greeting guests warmly, answering questions, and providing assistance with any needs or concerns they may have.

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You will also be responsible for enforcing house policies and maintaining the safety and security of the unit. This includes acting as an initial point of contact in matters concerning safety and security, and reporting any incidents or issues to management.

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Required Skills and Qualifications

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  • You must be able to read and communicate in English.">
  • You must be at least 18 years old.">
  • You should have excellent communication and interpersonal skills.">
  • You should be able to work effectively in a fast-paced environment.">
  • You should be able to lift and carry up to 30 pounds.">
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Benefits

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Dave & Buster's offers a competitive benefits package, including medical, dental, vision, and 401K. We also offer flexible scheduling to accommodate school or other jobs.

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Others

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We are an equal opportunity employer and participate in E-Verify in states where required.



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