Customer Service Specialist

4 days ago


Chicago, Illinois, United States Landus Cooperative Full time
Job Title: Customer Service Specialist

The estimated salary for this position is $65,000 - $75,000 per year, based on location in Chicago and industry standards.

About the Job:
This role involves providing exceptional customer service to business-to-business finance partners, ensuring they have a seamless experience with our company. The ideal candidate will be responsible for training and supporting these partners, managing backend processes, and building strong relationships with them. This position requires excellent communication and problem-solving skills, as well as the ability to work independently and collaboratively as part of a team.

Key Responsibilities:
* Provide comprehensive training to new B2B retail partners
* Manage backend loan processing and modifications
* Collect necessary financing documentation from growers and retailers
* Oversee interest repayment processes and ensure compliance with contractual quotas and requirements
* Address and resolve issues related to the FinTech platform for both growers and retailers
* Collaborate with the marketing team to develop customized marketing materials and campaigns that support retail partners

Requirements:
* Analytical skills and knowledge of credit and collection needs
* Knowledge of government compliance related to collection policies, procedures, and practices
* Ability to use office equipment, business math, and spreadsheet software
* Attention to detail, multitasking, and organizational skills
* Valid state motor vehicle operator's license

What We Offer:
* A competitive salary range of $65,000 - $75,000 per year
* Opportunities for professional growth and development
* A dynamic and supportive work environment

About Us:
We are Landus Cooperative, a leading agricultural cooperative dedicated to serving farmers and rural communities. We offer a unique opportunity to join a talented team of professionals who share our commitment to excellence and innovation.

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