Customer Service Specialist

3 weeks ago


Chicago, Illinois, United States Josh Brown - State Farm Agent Full time

At Josh Brown - State Farm Agent, we're seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer support staff, you'll be responsible for delivering exceptional service by promptly responding to inquiries, answering questions, and providing guidance on insurance products and coverage options.

The ideal candidate will possess excellent communication skills, both written and verbal, to interact effectively with customers and colleagues. Strong customer service orientation and a genuine desire to help and support customers are essential for success in this role.

We offer a competitive hourly pay plus commission/bonus structure, as well as opportunities for growth and advancement within our office. Our benefits package includes paid time off, health benefits, and valuable career-building experience.

Key Responsibilities:

  • Customer Support: Deliver exceptional customer service by promptly responding to inquiries, answering questions, and providing guidance on insurance products and coverage options.
  • Policy Management: Assist clients with policy changes, updates, and claims processing.
  • Problem-Solving: Analyze customer situations and find effective solutions to meet their unique requirements.

Qualifications:

  • Excellent communication skills, both written and verbal
  • Strong customer service orientation and a genuine desire to help and support customers
  • Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment
  • Attention to detail and strong organizational skills
  • Proficient computer skills, including familiarity with relevant software systems
  • Previous experience in customer service, insurance, or a related field preferred

About the Role:

This is an hourly paid position with a salary range of $18-$22 per hour, depending on experience. We also offer opportunities for growth and advancement within our office, as well as a comprehensive benefits package, including paid time off, health benefits, and valuable career-building experience.



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