Insurance Customer Service Specialist

4 days ago


Chicago, Illinois, United States Michael Johnson - State Farm Agent Full time
Job Overview

We are seeking a highly skilled Insurance Customer Service Specialist to join our team at Michael Johnson - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional customer experiences and driving the growth of our successful insurance business.

Salary and Benefits

The estimated salary for this position is $65,000 per year, with opportunities for bonuses based on performance. Our comprehensive benefits package includes competitive salary, flexible schedule, health insurance, paid time off, and training & development opportunities.

Job Description

As a Customer Relations Representative, you will be responsible for managing customer inquiries, resolving issues, and maintaining client records. You will also assist with customer retention strategies, coordinate with other departments, and anticipate the needs of our community members.

Required Skills and Qualifications
  • Strong communication and problem-solving skills
  • Experience in customer service preferred
  • Ability to handle high-stress situations calmly
Responsibilities
  • Manage customer inquiries and resolve issues
  • Maintain client records and update information as needed
  • Assist with customer retention strategies
  • Coordinate with other departments to ensure customer satisfaction


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