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Lead Customer Success Strategist, B2B

2 months ago

Hartford, Connecticut, United States Flywire Full time
Position Overview:
As a Senior Client Success Executive in the B2B sector, you will embark on a transformative journey with Flywire. Our mission is to revolutionize complex payment solutions globally, and we are looking for passionate individuals to help us achieve this.

About Flywire:
Flywire is a pioneering global payments enablement and software organization, established to tackle high-stakes payments in various sectors, including education. With a decade of experience, we have digitized payment processes for over 3,700 clients worldwide, spanning education, healthcare, travel, and B2B industries. Our diverse team of over 1,200 professionals from more than 40 nationalities operates across 12 global offices, and we are eager to expand our family.

Your Role:
In this pivotal position, you will enhance our B2B vertical by fostering impactful relationships with our clients. Your responsibilities will include:
1. Managing strategic partnerships with Flywire clients.
2. Guiding clients through the onboarding process with enthusiasm and comprehensive support to ensure their success.
3. Cultivating long-term client relationships by engaging with key decision-makers, conducting quarterly business reviews, and overseeing the renewal process.
4. Identifying and implementing strategies to increase client investment in Flywire services.
5. Acting as the primary contact for troubleshooting, collaborating with relevant teams as necessary.
6. Gathering product feedback to influence the development of our B2B offerings.

Qualifications:
- Bachelor's or Master's degree in Business Administration or a related field.
- A minimum of 5 years of experience in sales, consulting, or customer-facing roles, preferably within a SaaS payment environment.
- Proven ability to thrive in collaborative and fast-paced settings.
- Strong project management skills, with the ability to prioritize and meet deadlines.
- Ideal candidates will be located in either a western or central time zone.

What We Provide:
- Competitive salary and compensation package, including Restricted Stock Units.
- Employee Stock Purchase Plan (ESPP).
- Comprehensive Global Induction Program to immerse you in our culture.
- Opportunity to work with talented individuals and learn from their experiences.
- A dynamic and inclusive global team environment.
- Wellbeing initiatives, including mental health and fitness programs.
- Generous time-off policies, including volunteer days and digital disconnect days.
- Professional development programs for aspiring leaders.

We look forward to discovering how your unique skills and experiences can contribute to our mission at Flywire.