Customer Service Representative

2 days ago


Lancaster, Pennsylvania, United States Jobs for Humanity Full time
About the Role

Safelite is seeking a highly organized and energetic Customer Advocate to deliver a memorable experience to our customers. As a key member of our team, you will be responsible for managing administrative processes, scheduling, work orders, and invoicing, while also greeting customers in person and answering inbound phone calls and emails.

Key Responsibilities
  • Welcome in-shop customers and resolve customer concerns quickly and efficiently.
  • Manage incoming calls, emails, and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale, and same-day reschedules/cancellations.
  • Confirm and complete work order information, including insurance verification, additional parts, and missing information.
  • Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders, and processing credit memos and rebills.
  • Review orders from the national contact center and manage dealer part orders and special accounts.
Requirements
  • High School Diploma/GED/Equivalent required.
  • Experience: 1-3 years telephone operations or business administration experience required.
  • Ability to provide world-class customer service in a changing, fast-paced operation.
  • Present a professional appearance and wear personal protective equipment.
  • Ability to travel up to 10%.
About Safelite

Safelite is a leading provider of auto glass repair and replacement services. We are committed to delivering exceptional customer service and building a fulfilling career for our employees. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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