Customer Success Professional
1 week ago
We are seeking a highly motivated and experienced Client Services Representative to join our team. As a Client Success Manager, you will be responsible for managing relationships with current and new clients, advising and consulting with clients on best practices, and assisting in service delivery by communicating expectations.
Job Overview:The primary responsibility of this role is to manage client relationships, identify opportunities for growth and upselling, and provide exceptional customer service.
As a Client Services Representative, you will have the opportunity to work with a variety of clients and develop a deep understanding of their needs and goals.
Key Responsibilities:Your primary responsibilities will include:
- Supporting existing customers by resolving billing issues, support requests, and adding additional services
- Working with active customers to develop a deep understanding of their needs and translate those needs into product requirements
- Effectively multi-tasking in multiple systems and communicating with customers regarding their IT infrastructure
To be successful as a Client Services Representative, you will need:
- Experience in IT sales or customer service in an IT services company
- Preferred experience within a high-paced managed services environment
- Commitment to excellence and a heightened sense of urgency towards a customer base
- Understanding of VMware, Veeam, IaaS, Cloud, Network, DRaaS, Backup/Recovery
- Outstanding presentation skills (verbal and written)
- Excellent internal and external communication skills
- Takes initiative; identifies opportunities, qualifies opportunities, and can develop and execute plans of action
We offer a relaxed work environment and great benefits, including medical, dental, vision, 401K, and compensation based on experience.
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