Technical Customer Success Manager II

4 weeks ago


Centennial, Colorado, United States GavinHeath Full time
Technical Customer Success Manager II

GavinHeath is partnering with a client in Centennial, CO to add a Technical Customer Success Manager to their team. This is a Direct Hire position. Our client's platform is a community interoperability platform that automates complex collaboration within the care community to address living, medical, and mental health needs. The platform is used for data collection, analytics, predictive analysis, automated processes, and AI-driven community navigation. It provides services directly to individuals, coordinates with other organizations, and cooperates with other organizations to identify services needed. The Technical Customer Success Manager II will be responsible for managing a portfolio of clients with complex environments, assisting customers with technical requests, and consulting on complex configuration requests. They will build strong customer relationships, manage customer expectations, and communicate progress to stakeholders. The ideal candidate has at least 2 years of experience in implementation consulting, onboarding, or technical account management. They should have experience with project management, be an active listener, and have good time-management skills. A BS/BA in any field is preferred, and previous experience in the medical or behavioral health arenas is a plus.

Key Responsibilities:
  • Manage a portfolio of clients with complex environments
  • Assist customers with technical requests
  • Consult on complex configuration requests
  • Build strong customer relationships
  • Manage customer expectations
  • Communicate progress to stakeholders

Qualifications:
  • At least 2 years of experience in implementation consulting, onboarding, or technical account management
  • Experience with project management
  • Active listener with good time-management skills
  • BS/BA in any field preferred
  • Previous experience in the medical or behavioral health arenas a plus

GavinHeath is an equal opportunity employer.

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