Client Support Specialist

4 weeks ago


Centennial, Colorado, United States Mobile Solutions Services Holdings, LLC Full time
Job Summary

This position is responsible for providing exceptional technical support and customer service to our global clients. The ideal candidate will have excellent communication skills, be able to diagnose and resolve complex technical issues, and have a drive to succeed.

Key Responsibilities
  • Manage communications with customers through various channels, including phone, live chat, and tickets submitted in our online portal.
  • Complete customer submitted tickets in a timely manner and take personal ownership of calls from start to resolution.
  • Contribute positively to company goals by meeting and exceeding department timelines.
  • Act with a consultative approach towards end-users and network carriers, providing clear technical support instructions to a variety of corporate end-users with different needs.
  • Ensure customer satisfaction and provide professional customer support, including live mobile device troubleshooting with end-users of various backgrounds and expectations.
Requirements
  • High school diploma or equivalent required.
  • Must be able to read, write, and communicate fluently, professionally, and effectively in English.
  • Must have at least 1 year of customer service experience in an interactive and fast-paced environment, with call center experience being a bonus.
  • ServiceNow experience preferred but not required, as well as cellular carrier and mobility experience.
  • Proficient and patient in providing complex, detailed technical support, with strong organizational skills and attention to detail.
  • Ability to analyze data, own reporting, and spot errors, with a problem-solving approach to identify and resolve issues with speed.
Benefits

brightfin offers a comprehensive health, dental, and vision benefits package, paid time off, and a 401K with employer match. We strongly believe in work-life balance and taking time for yourself.



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