Resident Liaison

6 days ago


Fort Lauderdale, Florida, United States YMP Real Estate Management, LLC Defunct Full time
Resident Representative Job Description

The Resident Representative is a key member of our team, responsible for delivering exceptional customer service to our residents, prospects, and guests. This role requires a strong ability to communicate effectively, both in person and over the phone, to ensure a seamless experience for all parties involved.

Key Responsibilities:
  • Welcoming and Engaging: Greet and engage with residents, prospects, and guests in a friendly and professional manner, providing a warm welcome to our community.
  • Leasing and Sales: Prepare and process application packages, prepare leasing packages, and send out notices to ensure a smooth leasing process.
  • Customer Service: Provide excellent customer service to residents, prospects, and guests, responding to their needs and concerns in a timely and professional manner.
  • Marketing and Sales: Identify marketing and selling opportunities, process renewals, and process recertification to ensure a high level of resident satisfaction.
  • Property Maintenance: Conduct daily inspections of show apartments and model appearance, report any maintenance issues, and assist in preparing vacant apartments for move-in.
Requirements:
  • Education: High School education or equivalent.
  • Language: Ability to read, write, and comprehend the English language. Bi-lingual in English/Spanish is a plus.
  • Skills: Strong Microsoft Office skills, especially in Excel and Word, and previous apartment leasing or sales experience.
  • Mathematical Skills: Mathematical skills to calculate pro-rations.
  • Communication Skills: Excellent telephone and communication skills.


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