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Customer Service Representative

2 months ago

Decatur, Illinois, United States Consociate Full time

Job Summary

The Customer Care Representative plays a vital role in providing exceptional service to our clients and members. As a key member of the Client Services Division, this position is responsible for responding to customer inquiries in a professional and friendly manner.

Key Responsibilities:

  • Provide timely and accurate responses to customer inquiries regarding claim status and plan benefits.
  • Assist clients with plan/claim questions and provide guidance on available options.
  • Maintain knowledge of all Summary Plan Benefit manuals administered by Consociate.
  • Perform other duties as assigned to support the Client Services Division.

Essential Skills and Qualifications:

  • High School Education required.
  • Minimum of one to three years of experience working with the public, preferably in an insurance or customer service setting.

Working at Consociate:

As a valued member of our team, you will have the opportunity to work in a dynamic and supportive environment. Consociate is committed to providing exceptional service to our clients and members, and we are seeking a dedicated and customer-focused individual to join our team.