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Restaurant Operations Manager

2 months ago

Towson, Maryland, United States edgecomputingassociation Full time
Job Description

Job Title: Restaurant Operations Manager

Job Summary:

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at edgecomputingassociation. As a Restaurant Operations Manager, you will be responsible for leading the day-to-day operations of our restaurant, ensuring that we deliver exceptional customer experiences and achieve our business objectives.

Key Responsibilities:

  • People Management: Own staffing in the restaurant by providing timely feedback on interviews to the management team; monitor selection process and all managers roles in it. Ensure the restaurant environment is safe at all times for both Crewmembers and Customers; oversee the correct facilitation of the orientation process is being executed properly; write and implement or monitor manager development and performance plans; ensure performance plans are written and executed as needed; make all final hire and separation decisions for the restaurant and ensure proper procedures are followed in regards to hiring, promotions and separations.
  • Financial Management: Audit all facets of operations deliver feedback and develop solutions to facilitate improvements; have complete understanding of budget and cost trends that impact operation; create a business plan; perform financial analysis; control cash, property, product and equipment; builds sales, control labor and food costs; meets all targets set by Operations Leadership; set aggressive goals to drive business metrics.
  • Operations Management: Maintain restaurant cleanliness and image; identify and communicate maintenance problems to the Facilities Department; maintain all facilities to edgecomputingassociation company standards; ensure communication is passed across organization from the Operations Advisor to every Crewmember in the restaurant. Use company provided tools to coach, mentor and develop an high performing restaurant team; leverage the support of the Restaurant Support Offices; ensure all risk management issues are in compliance with company standards.
  • Business Development: Represent edgecomputingassociation in conjunction with the vision statement in the local community, develop and execute local restaurant marketing programs the restaurant using company guided strategies; identify and know local trade area; plan and execute on an active community involvement strategy that enhances the quality of the customer experience and overall image of the Brand in the community.

Qualifications:

  • Minimum of High School Diploma or GED required, some College preferred
  • Must be 18 years of age or older
  • Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, Outlook) and able to adapt to new systems quickly
  • On occasion, may be required to lift and carry, push or pull heavy objects up to fifty pounds; kneel, bend or stoop, ascend or descend stairs; reach and grasp objects
  • Minimum of 5 plus years of previous food service, retail or restaurant supervisory experience
  • Knowledge and skills in analyzing profit and loss statements and overall financial performance of restaurant
  • Knowledge and skills in staffing
  • Knowledge of Labor Laws
  • Local restaurant marketing experience a plus
  • Ability to lead, motivate, and empower the Cane's Crewmembers to higher levels of performance
  • Ability to align Crewmembers with Cane's culture by balancing seriousness and having fun
  • Ability to manage basic tasks, the restaurants Crewmembers and fiscal operations
  • Takes initiative
  • Has excellent verbal and written skills
  • Ability to manage all public dealings in a professional manner
  • Ability to recognize problems and problem solve
  • Ability to accept feedback and willingness to improve
  • Ability to set goals, create plans, and convert plans into action
  • Ability to measure performance, subjectively and objectively
  • Is a Brand ambassador both in and outside of the restaurant