Operations Manager

1 month ago


Towson, Maryland, United States PURE RAW JUICE Full time
Job Description

Pure Raw Juice is seeking a highly skilled and experienced Operations Manager to oversee the daily operations of our store. As a key member of our team, you will be responsible for managing a team of baristas, ensuring exceptional customer service, and maintaining high standards of quality and cleanliness.

Responsibilities:

  • Manage and coach a team of baristas, including recruitment and training.
  • Train staff to provide product knowledge, answer inquiries, and make recommendations.
  • Ensure all equipment is properly maintained, cleaned, and in good working condition.
  • Provide excellent customer service and address any issues or complaints.
  • Maintain quality standards, cleanliness, and hygiene throughout the business.
  • Assist in monitoring sales performance and implementing cost-control measures.
  • Manage cash handling procedures, including opening and closing registers.
  • Prepare reports, communicate with the Store Manager, and collaborate on new initiatives.

Requirements:

  • Previous experience in a supervisory or assistant management role, preferably in the food and beverage industry.
  • Strong leadership and interpersonal skills to effectively manage and motivate a team.
  • Excellent customer service and communication abilities.
  • Knowledge of Juice preparation techniques, ingredients, and health benefits is advantageous.
  • Proficient in inventory management and point-of-sale systems.
  • Familiarity with health and safety regulations and food handling practices.
  • Strong organizational skills and attention to detail.
  • Problem-solving skills and the ability to handle customer complaints or difficult situations.
  • Flexibility to work in shifts, including weekends and holidays, as required.


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