Customer Service Representative

7 days ago


Detroit, Michigan, United States Enterprise Holdings Full time

Overview

We are seeking a Customer Service Representative to join our team at Detroit Metro Airport. As a key member of our front-line staff, you will be responsible for delivering exceptional customer service and ensuring a smooth rental experience.

  • This is a full-time position with a competitive hourly rate of $17/hour, along with full benefits including Health, Vision, Dental, 401K, and Paid Time-Off.
  • The ideal candidate will have a strong focus on customer satisfaction and the ability to work effectively in a fast-paced environment.
About the Role

You will be responsible for:

  • Welcome customers as they exit the shuttle bus and direct them to the appropriate exit booth after they have selected a vehicle.
  • Assist customers with questions and concerns to increase efficiency and minimize delays.
  • Communicate customer service issues to management.
  • Ensure company standards for vehicle cleanliness and quality control.
  • Create a positive experience for club members and customers.
Requirements

To be successful in this role, you will need:

  • A minimum of 1-year experience providing a high level of customer service in a fast-paced retail environment.
  • Strong communication and problem-solving skills.
  • The ability to work outdoors in various weather conditions.
  • A valid driver's license with no more than 2 moving violations in the past 3 years and no DUI/DWI or other drug-related convictions.

We offer a dynamic work environment and opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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