Storage Associate

6 days ago


Livingston, Texas, United States Mini Mall Storage Properties Full time
Storage Customer Service Associate

At Mini Mall Storage Properties, we're committed to providing exceptional storage solutions and outstanding customer service. As a Storage Customer Service Associate, you'll play a vital role in delivering top-notch service to our customers while ensuring the effective operation and maintenance of our storage facilities.

Key Responsibilities:
  • Manage and convert leads into customers through proactive lead management and a structured sales process.
  • Execute a structured sales process to meet customer needs and facilitate rental agreements.
  • Provide exceptional customer service, addressing inquiries, concerns, and resolving issues promptly and professionally.
  • Conduct regular walkthroughs to manage unit inventory, ensuring accurate tracking of unit availability and cleanliness.
  • Ensure the facility maintains brand standards, including lighting and security camera functionality, to enhance the overall customer experience.
  • Perform security audits to safeguard the facility and tenants' belongings.
  • Manage delinquent accounts through collection calls, following established procedures and policies.
  • Facilitate the auction process for units with unpaid accounts, adhering to legal and company guidelines.
  • Ensure daily business reconciliation, accurately recording and managing rent payments and other financial transactions.
Requirements:
  • High school diploma or equivalent, with preference for previous sales, customer service, or property management experience.
  • Basic computer skills, including Microsoft Office proficiency.
  • Ability to work independently and collaboratively within a team, with flexibility for weekend or evening shifts.
  • Strong organizational and problem-solving capabilities, coupled with excellent interpersonal and communication skills.
  • Meticulous attention to detail in unit inventory management, brand standards, and security protocols.
What We Offer:
  • A competitive compensation package comprised of a group benefits plan and discretionary profit-sharing program.
  • A safety-first work environment.
  • A commitment to creating a respectful and inclusive workplace where unique perspectives, experiences, backgrounds, cultures, and attributes are valued and utilized to help achieve better results.

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