Café Pastry Team Member

2 weeks ago


Wilmington, North Carolina, United States 100 Ocean Full time

Position Title: Pastry and Coffee Shop Associate

Job Category: Food & Beverage

Job Details:

Overview:

This is a Part-Time role.

The Pastry and Coffee Shop Associate is responsible for creating a vibrant and welcoming atmosphere for every customer. This includes everything from the arrangement of pastry displays to maintaining equipment cleanliness and delivering exceptional service.

Key Responsibilities:

  1. Provide prompt and high-quality service to customers, ensuring their needs are met with enthusiasm.
  2. Engage with customers to understand their preferences and recommend products that enhance their experience.
  3. Assist customers in selecting specialty coffee drinks, baked goods, and whole bean options.
  4. Prepare beverages and warm food items according to established recipes, ensuring consistency in quality.
  5. Maintain a clean and inviting service area, adhering to all cleanliness and sanitation standards.
  6. Exhibit a proactive approach to customer service, always ready to assist.
  7. Prepare a variety of beverage orders, including espresso and coffee drinks, to meet customer specifications.
  8. Follow all operational procedures and complete daily checklists for opening and closing duties.
  9. Conduct regular cleaning and sanitation tasks to uphold a safe food environment.
  10. Present oneself in a professional manner and communicate effectively with customers and team members.
  11. Adhere to brand standards for product merchandising and inventory management.
  12. Perform routine maintenance on equipment as per preventive maintenance guidelines.
  13. Follow cash handling procedures and maintain accurate register operations.
  14. Wear the designated uniform to represent the brand appropriately.

Qualifications:

Ability to communicate effectively in English, possess a self-motivated attitude, and maintain a professional demeanor at all times. Must be a team player willing to assist colleagues and capable of lifting up to 50 pounds and maneuvering carts weighing up to 150 pounds.

Company Vision:

To create extraordinary yet accessible food and beverage experiences that leave lasting impressions.

Company Mission:

  1. To design and deliver innovative and authentic food and drink experiences for both locals and travelers.
  2. To nurture knowledgeable team members who provide consistent and engaging service through mentorship and growth opportunities.
  3. To build customer loyalty by exceeding expectations and fulfilling promises.
  4. To ensure profitability through a commitment to excellence and best practices.

Every team member is a representative of the brand, and maintaining professionalism and courtesy towards guests and colleagues is essential. Adaptability to changes in procedures and a willingness to learn new skills are vital for success in this role.

Safety and security are paramount; adherence to all safety policies and procedures is required. This job description is subject to change and does not constitute an employment contract.


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