MSP Account Manager

4 weeks ago


Beachwood, Ohio, United States MSP Hire, Inc. Full time
Job Overview

We are seeking an experienced Account Manager to join our team at MSP Hire, Inc. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their IT needs are met, and delivering exceptional service.

Key Responsibilities

  • Plan, organize, and lead high-level meetings with clients to discuss their technology needs and develop strategic plans.
  • Deliver comprehensive technology plans, incorporating hardware, software, and project recommendations, to ensure our clients' IT infrastructure is optimized.
  • Prepare and present reports to internal teams, reviewing client accounts and creating reports to ensure timely and accurate information.
  • Actively participate in structured internal team meetings to ensure seamless communication and collaboration.
  • Respond to client requests for hardware or software with accurate, timely quotes, and review existing contracts to provide proactive recommendations for service changes.

Requirements

  • A relevant education and at least 3 years of account management and customer service experience.
  • Experience with an MSP is a plus.
  • A solid understanding of IT fundamentals and a strong desire to continuously improve and expand technical skills.
  • Excellent communication and problem-solving skills, with the ability to analyze complex data, identify trends, and develop strategies that align with company goals and benefit our clients.
  • Exceptional attention to detail, with the ability to identify errors and inconsistencies, and take pride in delivering accurate, error-free work.
  • Strong organizational skills, with the ability to plan, prioritize, and achieve both company and personal goals, and adaptability to respond effectively to changing ideas, responsibilities, expectations, trends, and strategies.

Benefits

  • Competitive compensation: $60,000 to $75,000 depending on experience.
  • A full-time in-office position (8:30a to 5:30p M-F) with limited local travel (20% - 30%) and a monthly fuel stipend.
  • 2 weeks of vacation after 1 year, with the option to use 1 week after 6 months.
  • 40 hours of PTO for use as sick time or personal errands.
  • 8 National Holidays a year.
  • A 401K Retirement Plan with 4% matching Company contribution (eligible in 6 months).
  • Medical Insurance with a fixed Employer contribution.
  • Company-paid $10,000 life insurance with additional coverage and AD&D available.
  • Additional benefits with voluntary employee deductions, including dental, vision, accident, hospital indemnity, critical illness, short-term and long-term disability, employee assistance, pet insurance, and legal assistance plans.

How to Apply

Please submit your resume and cover letter through the application form. Note that every resume and cover letter is reviewed by an actual person.


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