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Customer Service Representative
2 months ago
PNC Financial Services Group is seeking a highly skilled and customer-focused individual to join our Retail Branch organization as a Teller. As a key member of our team, you will provide exceptional customer service, accurately process high-volume customer banking transactions, and develop banking product referral opportunities through strong customer relationship skills.
Key Responsibilities- Deliver a Unique Customer Experience: Provide personalized service to customers, improving their financial well-being and creating loyalty while increasing share of wallet.
- Process Customer Interactions: Handle a variety of customer transactions, including deposits, withdrawals, and account inquiries.
- Identify Banking Opportunities: Educate customers on alternative banking options and refer them to branch staff or PNC ecosystem partners as needed.
- Perform Lobby Engagement Activities: Connect with customers, position PNC products to meet their needs, and educate them on managing financial transactions using technology, tools, and resources.
- Apply Product and Procedural Knowledge: Solve customer problems by applying knowledge of banking products and procedures.
- Adhere to Policies and Procedures: Demonstrate sound judgment within established limits, ensuring accurate and efficient completion of teller and branch daily operations and maintenance transactions.
- Customer Focus: Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
- Managing Risk: Assess and effectively manage all risks associated with business objectives and activities to ensure adherence to PNC's Enterprise Risk Management Framework.
- Accountability: Take ownership of customer interactions and transactions.
- Banking Knowledge: Possess a strong understanding of banking products and services.
- Client Loyalty: Develop strong relationships with customers to increase loyalty and share of wallet.
- Customer Experience (CX): Provide exceptional customer service to meet customer needs and expectations.
- Problem-Solving: Apply critical thinking skills to resolve customer problems and issues.
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage, dental and vision options, employee and spouse/child life insurance, short and long-term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, back-up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives.
PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave, up to 11 paid holidays each year, 8 occasional absence days each year, and between 15 to 25 vacation days each year, depending on career level.
