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Executive Director of Security Operations

2 months ago

Oakland California, United States Allied Universal Full time
About the Role

We are seeking a highly skilled and experienced General Manager to lead our security operations team at the Oakland Branch location. As a key member of our leadership team, you will be responsible for driving profitable business growth, providing world-class service to clients, and fostering an exceptional employee experience.

Key Responsibilities
  • Caring Leadership and Client Intimacy:
    • Lead and mentor an operations and support team by providing coaching, support, and recognition, while fostering accountability.
    • Encourage a collaborative and inclusive work environment to promote teamwork, open communication, and professional development.
    • Build, maintain, and grow relationships with clients by understanding their security needs and ensuring satisfaction.
  • Operational Oversight and Safety:
    • Travel to client locations and industry-related conferences and events to strengthen customer relationships, provide solutions to critical situations, and ensure overall client and employee satisfaction.
    • Deliver high-quality service to our clients by strategically leading the branch's operations, while maintaining industry standards, company policies, and regulatory requirements.
    • Analyze, report, and drive operational metrics and Key Performance Indicators (KPIs) using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity.
    • Identify and mitigate security risks; develop and implement security protocols, training, and response plans.
  • Financial Performance and Growth:
    • Manage the P&L and drive financial performance through budget allocation, revenue growth, profitability, cash collections, and expense management.
    • Develop strategies and employ tactics with the Regional Vice President and Finance team to achieve all financial targets.
    • Collaborate with the sales, marketing, and enterprise accounts teams to identify and close new business development opportunities.
Requirements
  • Qualifications:
    • Must possess one or more of the following:
    • Bachelor's degree in criminal justice, business, or a related field with five (5) years of management experience in a high-volume workforce environment or service industry.
    • Associate's degree in Criminal Justice, Business, or a related field with seven (7) years of management experience in a high-volume workforce environment or service industry.
    • High School diploma with ten (10) years of management experience in a high-volume workforce environment or service industry.
    • Current driver's license if driving a company vehicle, or personal vehicle in the course of conducting business.
    • Minimum of two (2) years of experience driving operational and financial metrics while demonstrating strong financial acumen.
    • Minimum of (2) years of experience in successfully building and developing teams.
    • Leadership skills that foster teamwork, innovation, agility, client relations, and achieving desired results.
    • Ability to collaborate across multiple business units and regions to creatively support client growth and satisfaction.
    • Results-oriented problem-solving skills that meet client and employee needs, while running a profitable business.
    • Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations.
    • Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client, and industry events.
  • Preferred Qualifications:
    • Law enforcement, military, and/or contract or proprietary security services experience.
    • Experience managing a dispersed workforce in a multi-location operation.