Frozen Food Experience Coordinator
3 days ago
Personal Trainer Food is a rapidly-growing company that is changing the way people think about meal delivery. We serve up incredible frozen meals, making meal time easier and tastier for our customers. We care about our customers' happiness and loyalty, and we believe in keeping them at the center of everything we do.
The Role
We are looking for a Client Retention Specialist to tackle questions, concerns, and feedback from our customers. As a key member of our team, you'll address inbound communications, resolve issues related to orders, shipping, reviews, product inquiries, account management, and provide solutions with speed and accuracy. You'll also work closely with the Social Media / Marketing Team on customer loyalty and retention strategies.
Your Day-to-Day Will Include:
- Providing top-level customer service by phone, email, chat, social media, and other inbound channels.
- Assisting senior leadership in developing and executing strategies for workflow automation and customer retention.
- Leveraging advanced software tools to improve efficiency and identify ways to elevate the customer journey.
What We're Looking For:
- Someone who likes to win, thrives on delivering results, and wants to make a real impact in our company.
- A proactive individual who is always looking for ways to improve and suggest changes to our processes.
- Excellent communication skills and strong computer and software skills.
Why Work Here?
- Our team acts quickly and moves aggressively to achieve our goals.
- We offer competitive pay, PTO, and discounts on Personal Trainer Food meals.
- Growth opportunities abound, allowing you to take on new challenges and advance your career.
This position is semi-remote with our physical office located in The Colony, TX. Estimated salary: $55,000 - $65,000 per year.
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